Shipping policy

SHIPPING POLICY

At Naïvia, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping information below:

Processing Time

All orders are made-to-order and printed on demand to reduce waste and support sustainability.

  • Processing time: 2-3 business days (depending on product type and location)
  • Orders are processed Monday–Friday (excluding holidays)
  • You will receive a confirmation email once your order is shipped with tracking information

Shipping Methods & Delivery Time

We offer the following shipping options:

Standard Shipping (FREE):

  • Delivery time: 7-30 business days depending on destination 
  • Available worldwide

Express Shipping:

  • Delivery time: 4 - 7 business days
  • Cost: $30 USD
  • Available for select countries

Shipping Costs

✅ FREE Standard Shipping to all countries worldwide

Express shipping is available at an additional cost during checkout.

Shipping Locations

We ship globally to most countries including:

  • Australia & New Zealand
  • United States, Canada, Mexico
  • Europe (EU & UK)
  • Asia (Vietnam, China, Japan, Singapore, Thailand, etc.)
  • Middle East (UAE, Israel, Turkey)

Order Tracking

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number to monitor your delivery
  • You can track your order through the carrier's website

Shipping Delays

Please note that delivery times are estimates and may be affected by:

  • Customs clearance (for international orders)
  • Holidays and peak seasons
  • Weather conditions or carrier delays
  • Remote or rural locations

We are not responsible for delays caused by customs or carrier issues beyond our control.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us at naiviathejan@gmail.com within 48 hours of expected delivery
  • Provide your order number and photos (if damaged)
  • We will work with the carrier to resolve the issue

Customs & Duties

For international orders:

  • Customers are responsible for any customs fees, duties, or taxes imposed by their country
  • These fees are not included in your order total and are determined by your local customs office

Thank you for choosing Naïvia! We appreciate your patience as we create your custom order with care. For any questions about your shipment, Contact us at naiviathejan@gmail.com