Shipping policy

Shipping Policy

SHIPPING POLICY

At Naïvia, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping information below:

Processing Time

All orders are made-to-order and printed on demand to reduce waste and support sustainability.

  • Processing time: 2–4 business days (depending on product type and location)
  • Orders are processed Monday–Friday (excluding holidays)
  • You will receive a confirmation email once your order is shipped with tracking information

Shipping Methods & Delivery Time

We offer the following shipping options:

Standard Shipping (FREE):

  • Delivery time: 10–15 days for most orders; some destinations may take longer
  • Available worldwide

Express Shipping:

  • Delivery time: 4–7 business days
  • Cost: $30 USD
  • Available for select countries

Shipping Costs

✅ FREE Standard Shipping to all countries worldwide

Express shipping is available at an additional cost during checkout.

Shipping Locations

We ship globally to most countries, including:

  • Australia & New Zealand
  • United States, Canada, Mexico
  • Europe (EU & UK)
  • Asia (Vietnam, China, Japan, Singapore, Thailand, etc.)
  • Middle East (UAE, Israel, Turkey)

Order Tracking

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number to monitor your delivery
  • You can track your order through the carrier's website

Ordering Tips

  • We suggest placing your order at least 3 weeks before you need it, especially for birthdays, holidays, and special occasions.
  • Orders placed by Sunday go into production at the start of the new work week, so they get a head start on processing.

Shipping Delays

Please note that delivery times are estimates and may be affected by:

  • Customs clearance (for international orders)
  • Holidays and peak seasons
  • Weather conditions or carrier delays
  • Remote or rural locations

We are not responsible for delays caused by customs or carrier issues beyond our control.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us at orders@thejanshop.com within 7 days of delivery (or of the expected delivery date, if your package has not arrived)
  • Include your order number
  • For damaged items, please send clear photos of:
    • The outside of the box, including the shipping label
    • The packaging and wrapping materials
    • The damaged item from several angles, with close-ups of the damage
  • If possible, record a video while opening the package
  • Please keep the item and all packaging until your claim is resolved
  • We will work with the carrier and our production partner to resolve the issue

Claims without clear photos may not be eligible for a replacement or refund.

Customs & Duties

For international orders:

  • If customs in your country asks you to pay import taxes or duties on your order, please pay them to receive your package, then email us the official receipt from customs or the delivery company at orders@thejanshop.com with your order number.
  • The receipt must show your tracking number.
  • We will reimburse the amount paid, up to the value of your order.
  • Please send your proof within 14 days of delivery.
  • We reserve the right to verify receipts with the carrier.

Thank you for choosing Naïvia! We appreciate your patience as we create your custom order with care. For any questions about your shipment, contact us at orders@thejanshop.com.