RETURN & REFUND POLICY

REFUND AND RETURNS POLICY

We want you to be completely satisfied with your purchase. However, please note the following:

Returns Due to Customer Error:

We do NOT accept returns or refunds for orders where the customer has selected the wrong size, color, or product variant. Please carefully review your selection before completing your purchase.

We Accept Returns/Refunds For:

  • Defective or damaged products upon arrival
  • Wrong items shipped (our error)
  • Products that do not match the description

Eligibility for Returns

To be eligible for a return:

  • Item must be unused, unwashed, and in original condition
  • Original tags and packaging must be intact
  • Proof of purchase is required

❌ Non-returnable items:

  • Sale or discounted items
  • Custom or print-on-demand products
  • Items damaged due to misuse

How to Request a Return:

If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery with:

  • Your order number
  • Photos of the issue
  • Description of the problem

We will review your request and provide a resolution, which may include a replacement or refund.

Important Notes:

  • All sale items are final and cannot be returned
  • Custom or personalized items cannot be returned unless defective
  • Customers are responsible for ensuring accurate size and color selection

⚠️ Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • We will notify you once your return is received and inspected
  • Approved refunds will be issued to the original payment method within 7-10 business days
  • Original shipping fees are non-refundable Please contact us at refunds@thejanshop.com

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

Questions

If you have any questions about shipping or returns, please

Contact Us

Customer Support at support@thejanshop.com

Order Questions at orders@thejanshop.com

Business Inquiries at hello@thejanshop.com

We usually respond within 24 hours.

Thank you for choosing Naïvia! We appreciate your trust in us and are here to ensure you have a great shopping experience.